FAQS
Product Information
Where is your salami made?
Our Salami is made right here in Las Vegas! We produce everything out of the Fermentato. Las Vegas's only USDA-grade salami-making facility. Learn more about the Fermentato here.
What types of salami do you offer?
We currently offer four unique flavors of Salami. They can all be explored here: https://vivacarne.com/collections/all
How long does the salami last?
Unopened it can last for up to a year in your pantry.
Once opened it should wrapped tightly in the fridge and be consumed within 14 days.
How should I store the salami once it arrives?
Our Salami is expertly cured and shelf stable. No refrigeration is needed thanks to the traditional methods of curing our team uses. Our product can deliver bold, rich flavor right from the pantry. Unopened our salami can keep for up to a year in your pantry. Once opened it should be stored in the fridge.
Does salami need to be refrigerated?
Salami only needs to be refrigerated once it is opened. There can be a bit of natural oil on the product. That is totally normal and the mark of quality. If this happens, just chill it to firm it up and the flavor will stay delicious.
What comes in a salami gift box?
Our gift boxes right now come with one of each flavor of our salami products.
Orders & Customization
Do you offer salami subscription boxes or recurring delivery options?
Not at the moment, but we are hoping to roll one out soon! Sign up for our email to be the first to know!
Can I customize a salami gift box?
Not at the moment, but we are hoping to roll one out soon! Sign up for our email to be the first to know!
Can I include a gift note with my order?
Absolutely - just add a note in the special instructions section of the order!
Can I choose a future delivery date for a gift?
Absolutely - just add it into the special instructions section of the order.
Shipping & Delivery
When will my order ship?
We try to ship orders out as soon as we can! To help ensure that your product arrives timely and doesn't spend too much time in the mail, we typically ship everything out on Monday - Thursday.
How is shipping handled during warmer months?
During the warmer months or when shipping to warmer climates our packaging includes ice packs and cold insulated mailers.
Do you ship nationwide?
Yes, we ship nationwide.
Do you ship internationally?
Right now we do not ship internationally.
What’s your return or refund policy?
Viva offers 100% refunds on products that do not meet standards upon arrival. We do not offer any returns at this time.
Wholesale & Retail
Do you offer wholesale pricing or bulk ordering for events and retailers?
Yes we do – please reach out to info@vivacarne.com to learn more, or fill out the form here https://vivacarne.com/pages/contact
I’m a retailer or restaurant—how can I carry your salami?
If you are a retailer interested in carrying our product in your stores or restaurant please reach out to us at info@vivacarne.com or fill out this form https://vivacarne.com/pages/contact
